Aftersales & Service

Imagine a partner who will stick with you and support you through the lifetime of your solution.

Our IMAGINE platform is effectively supported by a strong, customizable, aftersales concept - InMotion - ensuring optimum up-time and lifetime cost, by maximizing availability of spares and service with proven products of high reliability.

Tailor your own aftersales & service solution to match your needs

Our FOCON InMotion aftersales and service concept blends multiple choice options into a unique setup. A setup that can be tailored to match your specific needs.

Many pursue cost effectiveness in initial acquisition but very few explore the full potential for cost saving (cost of ownership) and at the same time improve long-term reliability and availability.

With FOCON InMotion you begin with the end and thereby maximize both - the limits are only set by the choices you make.

Some of your gains are:

• Secure spares and gain the cost advantages of the FOCON InMotion concept by making an agreement up front
• Choose to pay us to support you later or train your employees up front and manage more yourself
• Secure your system integration by choosing to have your own test wall and allow us to manage its updates for our part
• Have us support your trouble-shooting in trains – e.g. checking cabling – we may see things from another perspective
• Choose between standard support in opening hours or extended 24/7 Customer support
• Choose the level of access that suits your needs; choose between Economy Priority, First Priority or Forced Priority
• Choose to buy unplanned, unscheduled at high cost and uncertainty or buy up front at lower cost and known delivery times
• Choose to face obsolescence issues as they occur or let us monitor and plan ahead to reduce impact